Provides CRM, contact center, and 3-1-1 software.
Developer of the callLAB pc-based software for testing call center behavior using call-by-call simulation technology. This is used for strategic analysis and workforce management.
Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.
Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems.
Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats.
Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring.
The ContactIP call center software provides real-time, interactive audio and video interactions between customer and agent. Also offers collaboration tools and systems through ASP and/or license-based models.
Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries.
Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system.
Developers of software enabling inbound calls for agents to be physically distributed while providing centralized service. The program provides multi-channel, unified queuing, prioritizing and routing.
Business /
Telecommunications /
Software
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