(US) - Offering routing tools, statistical analysis and consulting services for toll free inbound calls.
(FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English.
(ZA) - A training and development consultancy based in Cape Town, South Africa. Provides SETA accredited training in the contact centre/customer services arena.
(UK) - A consultancy that takes the customer's view. Provides free research papers.
(AU) - A consulting firm focusing on customer contact and service delivery strategies. CCD work across diverse industry sectors such as government, health, finance, education and energy.
(UK) - Management consultancy who offer implementation of Cisco ICM solutions in call centres both in the UK and offshore.
(US) - A consultancy that offers call center assessment services. Also a value added reseller.
(UK) - Provide design and implementation services for call centre equipment.
(ZA) - Global operation which offers management consultancy services to a broad range of sectors.
(NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales.
Business /
Business_Services /
Customer_Management /
Customer_Support
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